Craft CMS support and maintenance, from a Craft Verified Partner.

Craft CMS and plugin updates as they ship, and upgrades planned before they're urgent. We keep your Craft site patched, backed up, and monitored, and we're who you call when something needs to change. Not on Craft? See our website care plans.

Primanti Bros. home page: "Almost famous since 1933" over a close-up of a sandwich stacked with ham, fries, coleslaw, and tomato, with a Locations button and an Order now link.
Sites we build and look after
OSS Health
Primanti Bros
UMD
Men's Alliance
PCA Products
M2 Performance Nutrition
01

What happens when nobody looks after a Craft site.

None of this shows on the front of the site. It turns up later as a hacked form, an upgrade that won't finish, or an email from your host saying your PHP version is going away.

  • F.01

    Security releases pile up

    Every security fix you skip is a known hole, published in a public changelog.

  • F.02

    PHP moves on without you

    Hosts retire old PHP versions, and an old Craft install won’t run on newer ones.

  • F.03

    Plugins get abandoned

    Plugins stop getting updates, and you find out halfway through an upgrade.

  • F.04

    Licenses lapse

    Licenses include a year of updates. If nobody renews them, patches stop installing.

  • F.05

    Nobody knows how to restore it

    Backups only count if someone has restored one before an outage.

02

Three Craft care plans on the same baseline.

Every plan covers the work that keeps a Craft site safe. What changes is how many small updates you need each month, and whether you want reporting on what we did.

Starter

Hosting, updates, backups, and monitoring for a site that rarely changes.

Who it's for

Your team handles the content, and you need us now and then.

Maintenance requests
1/month
What's included
  • Website hosting
  • Offsite, monitored backups
  • Uptime monitoring
  • Craft, plugin, and framework security updates
  • 1 maintenance request/month

Essential

Room for regular changes, plus a monthly report on what we did and how the site is doing.

Who it's for

A site that changes every few weeks, run by a team that wants a clear record of the work.

Maintenance requests
4/month
What's included
  • Everything in Starter
  • Burrow dashboard and reporting
  • 4 maintenance requests/month

Pro

Unlimited small changes for a site your team edits every week, with no hours to count.

Who it's for

A marketing team that's in the site every week and doesn't want to ration requests.

Maintenance requests
Unlimited
What's included
  • Everything in Essential
  • Unlimited maintenance requests
  • Web application firewall
  • Content delivery network
Defined

What's a maintenance request?

Any task that takes under thirty minutes. Starter includes one a month, Essential four, and Pro as many as you need. Bigger work gets its own scope and quote.

  • T.01Copy and content changes
  • T.02Image swaps and cropping
  • T.03Small layout and styling fixes
  • T.04Form fields and routing
  • T.05Plugin settings
  • T.06Adding or removing a page
03

Why the plans are built this way.

  • Updates, backups, and monitoring are in every plan, Starter through Pro.
  • Hosting is included, so one team owns both the server and the code.
  • One, four, or unlimited requests a month, to match how often your site changes.
  • Pro makes changes under thirty minutes unlimited, so your team never rations requests.
  • Essential and Pro include Burrow reporting, so you can see what was done and when.
04 / Getting started

Didn't build it? That's normal.

Most sites come to us from another agency, a freelancer, or an in-house team handing it off. Before we take responsibility for yours, we find out exactly what's in it.

Developer gone and nobody has the logins? Here's how we take over your Craft site.

  1. Audit

    We look at everything first.

    We get access, take a full backup, and go through the Craft version, plugins, licenses, custom code, and hosting.

  2. Fix list

    You get it in writing.

    A plain-language list of what is urgent, what can wait, and what is fine to leave alone.

  3. Plan

    Then the site has an owner.

    We handle the urgent items, move the site onto the plan that fits, and look after it from there.

05Burrow

See the work without asking for it.

Essential and Pro include Burrow, the client reporting and site health tool we built for our own care plans.

Instead of emailing us to find out whether the updates went on, you can log in and see what we did and how your site is doing.

Included with

  • StarterNot included
  • EssentialIncluded
  • ProIncluded

Built by Siebird for our own care plans.

06

Sites we look after year after year.

OSS Health · Healthcare
“The beauty of Siebird's proactive website care & maintenance service is that I no longer worry about racking up hours or not knowing how to do something with my site. It's properly maintained, and they're there the moment I need help. A fixed cost that protects my biggest marketing asset.”
John Gehr
Director of Marketing
OSS Health
Manufacturing · York, PA

Clinton Industries

Makers of medical exam and treatment tables, and a client since day one.

Higher education

University of Maryland

The Craft CMS giving site, looked after since launch.

Craft CMS Verified Partner
07 / Track record

Building on Craft since it launched.

Primanti Bros, the University of Maryland, and CenTrak trust us to keep their Craft sites fast, secure, and up to date.

Across the sites we look afterLast 12 months
01
50+
Websites on our care plans
02
7.3M+
Pageviews served
03
30.9k+
Form submissions delivered
04
6.6k+
Online orders placed
05
4.2k+
Code changes shipped
06
99.97%
Uptime across every site
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08 / FAQ

Questions about Craft care plans

How much does a Craft CMS care plan cost?

It depends on your site's size, its integrations, and how fast you need us when something breaks. We don't publish a price list. Book a call and we'll recommend a plan and price it.

Do we need to be on Craft 5 before we start?

No. We take on Craft 3 and Craft 4 sites. Craft 4 stopped getting security patches on April 30, 2026, so we plan the upgrade during onboarding. Until then, it's backed up and monitored.

What if our site is still on Craft 3?

Then the upgrade is usually bigger, because the site is two major versions behind and often on an old PHP version as well. Some plugins will need replacing. The audit tells us how much work it is, and you get a scope before anything changes.

Do you host the site?

Yes. Hosting is part of every plan. We manage the server and the Craft install together, so there is one team responsible when something goes wrong.

What counts as a maintenance request?

Any task that takes under thirty minutes: copy changes, image swaps, small layout fixes, form changes, plugin settings. Starter includes one a month, Essential four, and Pro as many as you need. Bigger work gets its own scope and quote.

Will you take on a Craft site you didn't build?

Yes. Many of the sites we look after were built by someone else. We audit the site before we take responsibility for it, so we both know what we're starting with.

What happens when the site goes down?

Uptime monitoring alerts us when the site stops responding, often before you notice, and we start working on it.

Can we change plans later?

Yes. Moving up takes effect right away. Moving down takes effect at the start of your next billing cycle.

Don't see your question?
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